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FAQs

LUX 21 PARTNERS WITH GLOBAL MERCHANTS AND JEWELRY ARTISANS IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE GLOBAL SHOPPING EXPERIENCE.

This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Unfortunately our global suppliers do not provide tracking numbers but we can provide a copy of the shipping label and do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive

Please do not panic if it does not show up immediately, it's on its way :)

Q: Do you ship internationally?

Yes, we currently ship to the United States, UK, Canada, Australia, and Israel.

 

Q: What are you shipping times?

US Shipping Time Estimates: 20-30 Days

International Shipping Time Estimates: 20-40 Days

 

Q: How Do I Return My Product?

Please Email us at Lux21online@gmail.com and let us know what the problem is! We will work with you to correct the issue.

If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them.

 

Q: Can I Get Refund On Free + Shipping Offers?

Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order. Free items are non-refundable once shipped.